MISSED-CALL TEXT-BACK FOR GAS ENGINEERS
Halfway through a boiler swap? Your phone still answers
You're torquing up gas connections with both hands inside a casing — you're not picking up. But the family with no heating isn't waiting either: if you don't respond, they're onto the next Gas Safe engineer on Google within minutes. Missed-Call Text-Back replies for you, instantly, so the lead stays yours.
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In winter, an unanswered call is gone in minutes
62% of calls to UK trade businesses go unanswered. For gas engineers the cost is brutal, because so many of your calls are urgent — a boiler locked out on a frosty morning, a radiator leak, a landlord who needs a CP12 before a tenant moves in Friday. Nobody with a cold house leaves one voicemail and waits. They keep dialling down the list until someone responds.
Missed-Call Text-Back closes that gap. The moment a call rings out, the caller gets a text from your business: you're on a job, you've seen their call, and here's a link to book or tell you what's wrong. That thirty-second reply is usually enough to stop them ringing your competitor.
It runs around the clock — evenings, weekends, and the depths of breakdown season when your phone doesn't stop. Every missed call is logged with the caller's number, so when you're back in the van you can see exactly who needs ringing back and in what order.
How it works
1
A call rings out
You're commissioning a boiler, flushing a system, or driving between jobs. The call goes unanswered — but not unnoticed.
2
The text goes back in seconds
The caller instantly receives an SMS with your business name: you're with a customer, and here's a link to book or describe the problem.
3
The lead waits for you
Instead of dialling the next engineer, they reply or book a slot. You call back when your hands are free, with their details already in front of you.
Why gas & heating engineers use missed-call text-back
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Keep emergency callouts
No-heating and no-hot-water callers are the least patient customers in any trade. An instant reply holds them just long enough for you to win the job.
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Built for breakdown season
When the first cold snap hits and every boiler in town packs up at once, the calls you physically can't answer stop turning into someone else's invoices.
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Work with both hands
No more downing tools mid-swap to grab the phone with fluxy fingers. Finish the install properly — the text has already bought you time.
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Covers nights and weekends
A Sunday-evening breakdown call gets an immediate response even when you're off the clock, so the job is still warm on Monday morning.
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Every caller logged
Numbers, times, and replies are captured in one list. No scrolling through your call history at 8pm trying to remember who rang during the powerflush.
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Pays for itself fast
One rescued boiler repair covers the month; one rescued install covers the year. Most gas engineers recover a lost job within the first week.
Missed-Call Text-Back FAQs
How fast does the text go out after a missed call?
Within seconds of the call ringing out. Speed is the whole point — a caller with a dead boiler is already looking at the next search result, and an instant reply is what stops them dialling it.
What does the message actually say?
Whatever suits your business — typically something like "Hi, it's [your name] at [your company]. I'm on a job with a customer but I've seen your call. Book a visit here or reply with what's wrong and I'll ring you back shortly." We draft it with you during setup and you can change it any time.
Does it work for out-of-hours and weekend calls?
Yes. You can run one message around the clock or set a different reply for evenings and weekends — for example, letting callers know when you reopen and giving them the booking link so the job's already in your diary when you start.
Will it text people I'd rather it didn't, like suppliers or family?
You can exclude saved numbers and known contacts, so the automatic reply only goes to the callers who matter — new enquiries and customers. Nothing is sent to numbers you've blocked or listed.
Which plans include Missed-Call Text-Back?
Every plan — Starter, Growth, and Scale all include it, alongside your website, hosting, and domain email. See pricing for the full comparison.
What's involved in setting it up?
Almost nothing on your end. We configure the call detection, write your message templates, and test it with you during the free audit. Most gas engineers are live within 48 hours, and your number stays exactly the same.