Privacy Policy

Who we are

Resolves ("we", "us", "our") provides website, hosting, email, and automation services for UK trades and sole traders. Our website address is https://resolves.co.uk.

What data we collect

When you submit a form on our site, we collect:

• Your name and email address
• Phone number (if provided)
• Your message content
• Your trade or industry
• Technical data: a hashed (non-reversible) version of your IP address and browser type, for security and rate limiting only

How we use your data

• To respond to your enquiry or audit request
• To provide the services you have requested
• To prevent spam and abuse of our forms

We do not sell, rent, or share your personal data with third parties for marketing purposes.

How we store your data

Form submissions are stored in an encrypted database on our secure server. IP addresses are stored only as one-way hashes and cannot be reversed to identify you. We retain enquiry data for up to 24 months, after which it is securely deleted.

Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at hello@resolves.co.uk.

Cookies

Our site uses a session cookie required for form security (CSRF protection). We also store your dark/light mode preference in your browser's local storage. We do not use tracking cookies or third-party analytics cookies.

Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page will reflect any changes.

Contact

For privacy-related questions, email hello@resolves.co.uk.