GARAGE & MOT AUTOMATION
More bookings. Fewer no-shows. Your garage on autopilot.
You're still managing MOT reminders in spreadsheets, taking bookings over the phone, and watching customers drift to national chains. The admin side of running a garage eats hours you should be spending on ramps. Resolves automates the lot so you can focus on the work that actually earns.
No obligation. Setup included.
Automation that keeps your bays full
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Recover lost MOT renewals
Every customer who forgets their MOT date is a booking that walks straight into the next garage, or Halfords. Then there are the lapsed services, the calls you miss during a packed morning, and the enquiries that come in at 6pm when nobody's at the desk. Revenue bleeds from all of these places, and automation catches every one of them.
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Outrank the national chains
Kwik Fit has hundreds of Google reviews. You might have a handful. Customers compare before they book, and Google ranks the profiles with more reviews higher in local search. An automatic review request after every MOT or service levels the playing field, and most independent garages see a 3–5× increase within the first 30 days.
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Stop doing admin after hours
No more updating MOT due lists in Excel, ringing customers to confirm bookings, or chasing reviews when you should be home. Resolves takes care of the reminders, confirmations, and follow-ups in the background. When you lock up for the night, you actually switch off.
GARAGE AUTOMATION TOOLS
Fuller bays, less paperwork
Online booking for garages
A customer's MOT is due tomorrow. They Google "MOT near me" and find three garages. Yours is the one that lets them book a slot right now, without needing to ring up and wait on hold.
- Customers book MOTs, services, and diagnostics directly from your Google listing or your website, any time of day
- You set the available slots per bay, block out lunch breaks, and limit same-day bookings so nothing gets double-booked
- Confirmation and reminder texts go out automatically so both sides stay on the same page without a single phone call
Review generation for garages
National chains have hundreds of Google reviews, and even average garages are pulling in double digits every month. Customers compare before they book, and Google ranks profiles with more reviews higher in the local pack. If your review count is low, you're invisible to people searching nearby.
- An automatic SMS review request goes out the moment the customer collects their car after an MOT or service
- One tap takes them straight to your Google review page, so there's nothing standing between them and leaving a review
- If a customer is unhappy, they're prompted to message you first so you can resolve the issue before it goes public
Appointment reminders for garage bookings
A customer books an MOT for Tuesday morning. Tuesday arrives and there's no car. The bay sits empty for two hours while you turn away a walk-in that could have filled it. No-shows cost real money, and they're almost entirely preventable.
- Automated SMS reminders go out 24 hours and 2 hours before every booking, whether it's an MOT, a service, or a diagnostic
- Customers can confirm, reschedule, or cancel with a quick reply, giving you time to fill the slot if they can't make it
- Early-morning bookings include a prompt asking them to drop the keys off the night before, so the bay's ready first thing
Missed-call text-back for garages
The phone rings while you're under a car or the air tools are drowning everything out. You can't answer every call, and that's normal. But the customer doesn't need to know they were missed. An instant text keeps them warm until you're free.
- A personalised text goes out within seconds of every missed call, with your garage name and a link to book online
- Evening and weekend enquiries get covered automatically, so leads don't go cold before the workshop reopens on Monday
- Every missed call is logged with the caller's details so you can follow up properly and nothing gets lost
Automation built for the workshop
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Rebooking Automation
Every customer gets a reminder when their MOT is coming up or their next service interval is due. Most people don't track these dates themselves, so the garage that sends the reminder is the one that gets the booking.
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Seasonal Campaigns
When the weather turns, your customers need winter tyre checks. When summer hits, it's air-con re-gas and pre-holiday health checks. Automated campaigns go out at the right time to fill the quieter weeks without you having to plan or send anything.
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Quote Follow-Up
You quote for a clutch or a cambelt, the customer says they'll think about it, and the job quietly disappears. Automatic follow-ups chase every unanswered quote for you, so work doesn't slip away just because nobody nudged.
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Payment Reminders
Unpaid invoices get chased automatically with polite reminders until the money lands. You get paid for the work in the bays without ever having to make the awkward phone call yourself.
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Custom Workflows
Courtesy car notifications, parts-ordered updates, post-service satisfaction checks. If there's a piece of admin you find yourself repeating every week, we can build a custom workflow that handles it in the background.
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Business Dashboard
See your MOT rebookings, new leads, and revenue at a glance, all in one place. It gives you a clear picture of what's working without needing to trawl through spreadsheets.
Frequently asked questions
What is garage business automation?
It's a set of tools that take care of the admin side of running a garage for you. Things like sending MOT due reminders, confirming service bookings, requesting reviews after every job, replying to missed calls, and running seasonal marketing campaigns. Instead of spending your evenings on spreadsheets and phone calls, all of that runs in the background while you focus on the work in the bays.
We're a small independent. Is this worth it?
It's actually where it makes the biggest difference. Independent garages lose the most customers to chains like Halfords and Kwik Fit, not because the work is better, but because those chains send automated reminders and let people book online. Resolves gives you the same capability. Even recovering two or three MOT rebookings a month pays for the service several times over.
What exactly does Resolves automate?
Quite a lot. Online booking so customers can book MOTs, services, and diagnostics themselves. Appointment reminders that cut down no-shows. Review requests that go out after every job to build your Google profile. Missed-call text-back so leads don't go cold while you're under a car. MOT and service due reminders that bring customers back to you instead of a competitor. And seasonal marketing campaigns that run on autopilot. You choose which of these to switch on, and we handle the setup.
How much does it cost?
Plans start at £49/month with setup included, and there are no contracts so you can cancel any time. Most garages find the service pays for itself within the first week just by recovering two or three MOT bookings that would have otherwise gone elsewhere. See our pricing page for full details.
I'm not very tech-savvy. Is it hard to set up?
Not at all. We handle the full setup during your free audit. That includes configuring MOT reminders, setting up your booking slots, wiring up review requests, and connecting your phone number. We test the whole system before anything goes live. You just approve the setup and it runs quietly in the background. There are no apps to learn and no dashboards you need to check every day.
Can it send automatic MOT reminders?
Yes, that's one of the most popular features. Rebooking automation tracks when each customer's MOT is due and sends them a reminder with a direct link to book. They come back to your garage because you're the one that reminded them, rather than searching Google and ending up at a national chain. You can also set it up for interim services, cam belt changes, and any other interval-based work you want to keep on top of.
How quickly can I get started?
Most garages are fully live within 48 hours of the free audit. We take care of all the technical setup, including call forwarding, MOT reminder schedules, message templates, and booking availability. We walk you through everything before switching it on, so there are no surprises.