APPOINTMENT REMINDERS FOR GAS ENGINEERS
No more knocking on empty houses
You booked the annual service three weeks ago, drove across town in December traffic, and now you're stood on the doorstep listening to silence. A no-access visit isn't just an hour lost — it's the breakdown job you turned away because that slot was "taken". Appointment Reminders makes sure someone's actually home.
Get your free audit
A wasted slot in breakdown season costs double
Annual boiler services get booked well ahead — and promptly forgotten. The customer isn't dodging you; they booked it a month ago, life happened, and nobody wrote it on the calendar. In summer that's an annoyance. In your busiest months, when the diary's rammed and emergency work is being turned away, every no-access visit is revenue you gave up twice: the wasted slot and the job you declined to protect it.
Appointment Reminders fixes it with two well-timed nudges. An SMS goes out 24 hours before the visit, and another 2 hours before — enough notice to make sure someone's in, keys are with the tenant, or the side gate's unlocked for the flue check.
And if the time genuinely doesn't work any more, the customer can say so from the reminder itself. A reschedule you hear about the night before is a slot you can refill; one you discover on the doorstep is just a hole in your day. Either way, you find out before the van leaves.
How it works
1
A visit goes in the diary
Booked by phone, online, or from a service reminder — however the job lands, the reminder schedule attaches to it automatically.
2
Two texts go out on cue
The customer gets an SMS 24 hours before and again 2 hours before, with the date, time window, and your business name. Nothing for you to remember or send.
3
You arrive to an open door
They confirm with a tap, or flag a problem while there's still time to act. Confirmations, changes, and cancellations all reach you instantly.
Why gas & heating engineers use appointment reminders
🚶
No-shows drop by up to 40%
Two timely texts are usually all it takes. Most forgotten appointments aren't carelessness — they're just three weeks old.
⏰
Protects your busiest season
When winter demand means turning work away, reminders make sure the slots you protected are actually honoured by the people who booked them.
🚗
Less dead mileage
Every no-access visit is a round trip for nothing, plus the fuel. Fewer wasted journeys means more of your day spent on billable work.
🔑
Solves the tenant problem
For landlord gas safety visits, the reminder reaches whoever needs to be in — so the tenant knows you're coming and the CP12 gets done first time.
🔄
Reschedules, not black holes
Customers who can't make it tell you from the text instead of just not answering the door — giving you time to slot another job in.
💬
Written in your voice
Reminders carry your business name and read like you sent them personally — a professional touch the one-man bands around you won't match.
Appointment Reminders FAQs
When do the reminder texts go out?
The standard schedule is 24 hours before the visit and again 2 hours before — the combination that reliably cuts no-shows by up to 40%. If a different rhythm suits your work better, we can adjust the timing during setup.
Can customers confirm or rearrange from the text?
Yes. A quick reply confirms the visit, and if they need to move it they can say so straight from the reminder. You're notified immediately, so a Tuesday-morning gap can become another booked job instead of a surprise.
Do reminders work for tenanted properties?
They do, and it's one of the biggest wins for gas engineers. The reminder can go to the tenant rather than the landlord who booked, which is usually the difference between getting access for the gas safety check and a wasted trip.
Does this replace me confirming appointments myself?
That's the idea. The evening ring-round to confirm tomorrow's services simply stops being your job — every booking gets its reminders automatically, whether it was made six weeks ago or this morning.
Which plans include Appointment Reminders?
The Growth and Scale plans, which also include your website, hosting, domain email, and the wider automation stack. The pricing page shows exactly what sits in each plan.
How is it set up, and how fast?
Entirely by us. We connect your diary, set the reminder timings, and draft the message wording for your approval during the free audit — most gas engineers have reminders running within 48 hours.