ONLINE BOOKING FOR PLUMBERS
A booking system that fills your diary while you work
Half your enquiries arrive while you're on the tools and can't talk, and half the rest turn into three days of phone tag. Online Booking lets customers pick a slot for a repair, a bathroom quote, or a boiler service whenever it suits them — and the job lands straight in your diary.
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Phone tag loses jobs that a diary link wins
Think about how a small plumbing job actually gets booked: the customer rings, you're under a bath, they leave a message, you call back at 6pm, they're putting the kids to bed, and by the time you finally connect they've found someone who let them book online in the first place. The work was yours to lose — and the back-and-forth lost it.
Online Booking removes every one of those steps. From your website, your Google listing, or a link you text over, customers see your real availability and book themselves in — a leaking tap on Tuesday morning, a bathroom quote visit on Thursday, an annual service next month. Confirmations go out automatically, so neither side is left wondering.
You stay in control throughout. You set which job types can be booked, how long each needs, the areas you cover, and when you're available — so an emergency callout never gets wedged into a fifteen-minute gap, and you're never double-booked across two sides of town.
How it works
1
We set up your booking page
During setup we configure your job types — repairs, servicing, quote visits — with realistic durations, your working hours, and your coverage area. You approve it all before launch.
2
Customers book themselves in
From your website, Google profile, or a texted link, customers choose a time that works. It takes them under a minute, at midnight or midday.
3
Your diary updates itself
The booking appears in your calendar instantly, the customer gets an automatic confirmation, and you find out about the new job without ever picking up the phone.
Why plumbers use online booking
🕑
Open for bookings 24/7
Plenty of homeowners sort their plumbing jobs after work or late at night. Your diary takes those bookings while you're asleep.
📞
Ends the phone tag
No more voicemail ping-pong to agree a time for a tap washer. Customers self-serve and you keep your hands on the tools.
📆
You control the diary
Set durations per job type, block out emergency capacity, and cap your travel radius — bookings fit around how you actually work.
🏠
Right for every job type
Quick repairs, boiler servicing, and bathroom quote visits each get their own slot length, so a "quick look at a radiator" never swallows an afternoon.
✅
Automatic confirmations
Every booking triggers an instant confirmation to the customer, so there's no "was that definitely booked?" call two days later.
🤝
Wins the comparison
When a homeowner has three plumbers' numbers, the one they can book right now usually gets the job. Be that plumber.
Online Booking FAQs
Can customers book emergency callouts online?
You decide. Some plumbers keep emergencies phone-only and use Online Booking for repairs, servicing, and quote visits; others offer same-day emergency slots online. We configure it either way during setup.
How do I stop jobs being booked when I'm already out?
The booking page only ever shows your genuine availability. When a slot is taken — by an online booking or something you've added yourself — it disappears for everyone else, so double-bookings can't happen.
What if a customer books the wrong kind of slot for their job?
Each job type asks the customer a few quick questions when they book, so you can see what you're walking into. If something's clearly bigger than the slot allows, you'll have their details to call and rearrange before the visit.
Where can customers book from?
Your website, your Google Business Profile, and any link you send by text or email — including the automatic reply from Missed-Call Text-Back, which turns missed calls into self-booked jobs.
Which plans include Online Booking?
Every plan includes Online Booking, alongside your website, hosting, and domain email. Head to pricing to compare what the Growth and Scale plans add.
Do I have to set any of this up myself?
No — setup is done for you. We build your booking page, configure job types and availability, and test the lot. Most plumbers are taking online bookings within 48 hours of the free audit.