APPOINTMENT REMINDERS FOR PLUMBERS
No answer at the door? Not any more
You've loaded the van, driven across town, and you're stood knocking on a door nobody's behind. Appointment Reminders texts every customer at 24 hours and again at 2 hours before the visit, so someone's actually home — and if they won't be, you find out while there's still time to fill the slot.
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A no-access visit costs more than the job was worth
Count what one forgotten appointment really costs a plumber. The slot itself, gone. The diesel and the drive, wasted. The other customer you turned away because the morning was "booked", now with a competitor. If it was a two-visit job — parts ordered, floor coming up — the knock-on rearranging can wreck the rest of the week. All because a homeowner forgot they'd booked you a fortnight ago.
It's rarely rudeness. People book a plumber for a dripping radiator, life happens, and ten days later the appointment has simply fallen out of their head. They're at work, the house is empty, and you're the one stood on the doorstep paying for it.
Appointment Reminders fixes it with two well-timed nudges: a text the day before, and another a couple of hours out. The customer replies to confirm someone will be in — or tells you they won't be, early enough for you to slot another job into the gap. Trades using automated reminders typically see no-shows fall by up to 40%.
How it works
1
A job goes in the diary
Booked online, over the phone, or added by you — however the appointment is made, the reminder schedule attaches to it automatically.
2
Two nudges, perfectly timed
The customer gets a text 24 hours before the visit and another 2 hours out, with your business name, the time, and a tap to confirm or rearrange.
3
You arrive to an open door
Confirmations mean someone's home when you knock. Cancellations surface early, so the slot gets refilled instead of becoming a wasted van run.
Why plumbers use appointment reminders
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No more wasted van runs
Every no-access visit is fuel, time, and a slot you can't sell twice. Two texts cost pennies against half a day lost.
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Cancellations come early
When a customer can't make it, a quick reply tells you hours ahead — not the doorstep. That's time to pull another job forward.
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Someone's home for access
Plumbing needs a person at the property — stopcocks, cupboards, consent. The 2-hour reminder makes sure your customer is actually there.
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Up to 40% fewer no-shows
The typical drop once reminders run on every booking. Across a month, that's whole recovered days of billable work.
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Protects multi-visit jobs
Second-fix visits and part-arrival returns stay on track, so a bathroom install doesn't stall because someone forgot day two.
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Runs itself
No end-of-day text-sending ritual. Once a job's in the diary, the reminders schedule, send, and log themselves without you thinking about it.
Appointment Reminders FAQs
When exactly do the reminders go out?
The standard rhythm is 24 hours before the appointment and again 2 hours before — far enough out to rearrange, close enough that nobody forgets. The timings are adjustable if your jobs need something different.
Can the customer confirm that someone will be home?
Yes — that's the heart of it. Each reminder invites a one-tap confirmation, and you can see at a glance which of today's visits are confirmed. For plumbing work that needs access to stopcocks and cupboards, that certainty matters.
What happens if a customer says they can't make it?
You're notified straight away and the customer can pick a new time through your booking link. Because this happens hours before the visit rather than on the doorstep, the freed slot can usually be filled with another job.
Do reminders work for jobs I book over the phone?
Yes. Whether a job arrives through Online Booking or you add it to the diary yourself after a call, the reminder sequence attaches automatically. No booking gets left out.
Which plans include Appointment Reminders?
Appointment Reminders is included on the Growth and Scale plans, alongside Rebooking Automation and the rest of the extended automation stack. See pricing for the full plan comparison.
Is there anything technical for me to set up?
No — we configure the timings, write the reminder wording in your business's voice, and connect your diary. You approve the templates, and most plumbers are live within 48 hours of the free audit.