APPOINTMENT REMINDERS FOR CLEANING COMPANIES
No more locked-out visits
Your team arrives at 9am. Nobody's home, no key under the mat, no answer on the phone. That slot is gone — and so is the fuel getting there. Appointment Reminders texts every client before their clean, so doors are open, keys are sorted, and your schedule holds.
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A forgotten clean costs more than the clean
For most trades a no-show is an annoyance. For a cleaning company it's a hole punched through the day: a team stood on a doorstep, travel time burned, and a slot that another paying client would happily have taken. And it's rarely malice — the client simply forgot it was their fortnightly week, or forgot to leave the key with a neighbour.
Appointment Reminders makes forgetting almost impossible. Every booked clean triggers an SMS 24 hours before and again 2 hours before, with the date, time, and anything you need from them — access arrangements, parking, pets shut away. Clients can confirm or reschedule with a tap.
When someone does need to move, you find out hours ahead instead of on the doorstep — enough notice to slot in a waiting deep clean instead of driving home empty-handed. Businesses using reminders like these see no-shows drop by up to 40%.
How it works
1
A clean is booked
Whether it came through Online Booking, a phone call, or a regular recurring slot, every appointment in your calendar is covered automatically.
2
Reminders go out at 24h and 2h
The client gets a text the day before and again on the morning — time, duration, and your access notes, with confirm and reschedule a tap away.
3
Your day runs as planned
Confirmations roll in, reschedules surface early, and your teams turn up to unlocked doors. Any changes appear in your calendar in real time.
Why cleaning companies use appointment reminders
🔒
End the doorstep standoff
The 2-hour reminder is the difference between a client remembering to leave the key and your team ringing a silent doorbell.
📆
Up to 40% fewer no-shows
Two well-timed texts turn "oh, was that today?" into a confirmed visit — and a full day's schedule that actually happens.
⏰
Early warning, not late surprise
A reschedule at 7pm the night before is a slot you can refill. A cancellation on the doorstep never is.
🚗
Stop paying to drive nowhere
Fuel, wages, and travel time on a locked-out visit are pure loss. Reminders keep those costs attached to actual work.
🔁
Keeps regulars on rhythm
Fortnightly and monthly clients lose track of whose week it is. The reminder does the tracking, so the standing slot stays reliable.
✅
Zero admin added
You don't send anything or check anything — reminders fire from your calendar automatically once we've set the templates with you.
Appointment Reminders FAQs
When do the reminders go out?
The standard pattern is 24 hours before the clean and again 2 hours before — far enough out to fix access problems, close enough to be fresh in mind. Both timings can be tuned to how your cleaning rounds actually run.
Can the reminder ask about access and keys?
Yes, and for cleaning companies it's the killer feature. The message can include or request whatever your team needs on arrival — key safe codes, a key with the neighbour, alarm instructions, gates, parking, pets — so problems get solved the night before, not at the door.
What happens if a client needs to cancel or move their clean?
They reply or tap reschedule, and the change lands in your calendar immediately. Because it usually happens hours in advance, you've got a real chance to offer the slot to a waiting one-off clean instead of eating the gap.
Do reminders work for recurring cleans or just one-offs?
Both. Recurring domestic and commercial slots are reminded on every cycle without any re-entry, and one-offs like end-of-tenancy or deep cleans get the same treatment from the moment they're booked.
Which plans include Appointment Reminders?
The Growth and Scale plans, which build on the core package of website, hosting, booking, and reviews. The pricing page breaks down exactly what sits in each plan.
How long does it take to switch on?
Reminders are usually running within 48 hours of the free audit. We write the message templates, set the timings, and connect your calendar for you — you approve the wording and that's your part done.