APPOINTMENT REMINDERS FOR PAINTERS & DECORATORS
Your evenings are for family, not empty doorsteps
You finish a full day on the tools, drive twenty minutes across town to price a hall, stairs and landing — and nobody answers the door. They forgot. That's an evening you'll never get back and a job you never even got the chance to quote. Appointment Reminders text every customer ahead of quote visits and job starts, so forgotten appointments stop taxing the only hours that are actually yours.
Get your free audit
A no-show quote visit costs more than the diesel
Quote visits are the unpaid shift of a decorating business. They happen after you've cleaned your brushes and clocked off, in the hours that belong to your family, and they only pay off if the customer is actually in when you knock. A homeowner who booked a visit ten days ago and forgot isn't being rude — life simply moved on — but the cost lands entirely on you: the drive across town, the lost evening, the quote that never happened, and the growing suspicion that half your after-hours effort is being wasted on doors that never open.
Start dates go wrong the same way, just more expensively. You arrive on day one of a full repaint and the lounge is still wall-to-wall furniture, the car you asked to be moved is blocking the drive, or the customer has left for work with the keys in their pocket. Now your first morning disappears into shifting sofas, sheeting up around obstacles, and phoning around for access instead of getting the mist coat on. On a multi-day schedule, an hour lost on day one has a habit of turning into a day lost by Friday — and a knock-on delay to the next customer's start.
Appointment Reminders deal with both problems at once. Every quote visit and job start triggers automatic texts at the 24-hour and 2-hour marks, and the customer can confirm or rearrange simply by replying. Job-start reminders can carry your prep notes — clear the room, take down the curtains, keep the drive free, leave a key with a neighbour — so day one begins with paint going on walls rather than furniture going through doorways. Across the trades, automated reminders cut no-shows and wasted call-outs by up to 40%. Appointment Reminders come with Growth and Scale plans.
How it works
1
An appointment hits the diary
A quote visit, colour consultation, or job start date goes in — booked by you over the phone, or by the customer themselves through Online Booking. Either way, it's covered from that moment.
2
Two reminders go out on cue
The customer hears from you 24 hours ahead and again 2 hours before, with any prep instructions attached for job starts — all sent automatically under your business name.
3
You get certainty, not surprises
They confirm with a quick reply or flag a clash while there's still time to replan. Either way you hear about it while the van is still on the drive, not after two unanswered knocks.
Why painters & decorators use appointment reminders
🔔
Two nudges, zero forgetting
A day-before and hours-before reminder makes your visit almost impossible to forget, however chaotic the customer's week has become since they booked it.
🛋
Rooms cleared before day one
Prep notes in the job-start reminder mean furniture is shifted and access is sorted before you arrive — so your first billable hour is a painting hour.
💸
Stop donating your evenings
Every prevented no-show hands you back either a quote that actually happens or an evening at home — both worth more than a dark doorstep across town.
🔄
Rearranged, not abandoned
Customers with a clash reschedule by reply instead of silently standing you up, so the enquiry stays alive and the freed slot gets used by someone else.
⛽
Fewer dead miles in the van
Trips only happen when someone is genuinely expecting you — a saving that adds up fast when quote visits are scattered all over your patch.
✅
Written once, runs forever
We set the timings and wording with you during onboarding. From then on, every appointment in the diary is covered without you giving it a thought.
Appointment Reminders FAQs
How do I stop customers forgetting quote appointments?
Remind them twice, close to the visit, by text — the one channel almost everyone actually reads. Appointment Reminders handle it automatically — one nudge the day before, another two hours out, each with a reply option to confirm — turning a vague arrangement made last week into a firm commitment for this evening. The customers who were always going to be in barely notice; the ones who'd forgotten are exactly who the reminder rescues.
Do appointment reminders really reduce no-shows?
Yes — and reliably, because the overwhelming cause of no-shows is forgetfulness rather than cold feet. Remove the forgetting and you remove most of the problem. Across the trades, automated reminders cut no-shows and wasted call-outs by up to 40%, and for a decorator that saving lands somewhere unusually valuable: your own evenings, which is when most quoting happens.
Can the reminder tell the customer to clear the room before we start?
Yes. Job-start reminders can carry whatever prep instructions the job needs — furniture to the middle and covered, curtains and pictures down, drive kept clear for the van, a key with a neighbour if they're out early. It reads as a thoughtful, professional touch rather than a demand, and it can save you the whole first morning on site.
What happens if the customer replies to the reminder?
A confirmation locks the appointment in, and a rearrange request reaches you straight away so you can offer a new time and refill the vacated slot. The difference from the old world is timing: you find out about the clash the evening before, when you can still replan around it, instead of on the doorstep when you can't.
Can quote visits and multi-day jobs have different reminders?
Yes — each appointment type runs its own sequence. A fifteen-minute quote visit might need nothing more than a friendly nudge, while a week-long full repaint warrants an earlier heads-up plus prep notes, and a landlord turnaround might remind the agent about key handover instead. Everything is configured around how you actually schedule work, not forced through one template.
Which plans come with Appointment Reminders?
Growth and Scale. Both also include Rebooking Automation, Quote Follow-Up, and Payment Reminders on top of everything in Starter — the website, Online Booking, Review Generation, and Missed-Call Text-Back. The pricing page sets out exactly what each tier includes.