ONLINE BOOKING FOR LOCKSMITHS
Lock changes booked without the phone tag
Emergencies will always come by phone — but the lock change after a house move, the UPVC door that's stopped latching, the security survey a landlord keeps meaning to arrange? Those customers just need a slot. Online Booking lets them pick one straight off your website, your Google Business listing, or a text you fire over, any hour of the day, while you get on with the urgent stuff.
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Not every job is a lockout — stop making the planned ones ring you
Think about how much of your diary isn't urgent at all. New locks after a break-in, once the insurer has been notified and the boarding-up is done. Full lock changes when someone collects the keys to a new house. Euro cylinder upgrades, garage and shed security, realigning a UPVC door that's dropped on its hinges, a walk-round survey for a nervous homeowner. None of these customers needs you this minute — they need a confirmed slot, and right now the only way to get one is to catch you between jobs. Each of them will happily wait a day or two for the visit; what they won't wait for is a callback that never quite happens.
That catching game is where planned work dies. They ring while you're drilling; you return the call while they're stuck in a meeting; two days of voicemail ping-pong later, they've booked whoever answered first. Online Booking removes the game entirely. Customers see the availability you've chosen to show, pick a job type and a time, and get an instant confirmation. The appointment lands straight in your diary — no callback, no negotiation, no chance for the enquiry to go stale. It's the difference between an enquiry you have to chase and a job that arrives fully formed, with a name, an address, and a time already attached.
You stay in charge of the rules. You decide which job types are bookable, how long each one takes, which areas you cover, and which hours you protect for emergency response. Movers sorting their to-do list at 10pm and landlords doing admin on a Sunday can book you at the exact moment they're thinking about it — which is precisely when your phone would have gone unanswered. Every booking that arranges itself is one less interruption while you've got a cylinder in pieces. And because the details arrive written down rather than relayed over a bad line from inside a moving van, they're right first time.
How it works
1
Set your rules once
Together we define your bookable job types — lock changes, UPVC repairs, surveys — each with an honest time allowance, alongside the hours you work and the ground you cover. Emergency work stays phone-first if you want it to, and the rules can change whenever your week does.
2
They choose a slot
Through the website, the Google listing, or a direct link shared mid-conversation. Customers match the job to a time from what you've made available, day or night. No account to create, no app to download, no password to forget.
3
Your diary fills itself
The job drops into your schedule, written confirmation reaches the customer at once, and neither of you has played a single round of voicemail tennis. You just turn up where the diary says, tools ready.
Why locksmiths use online booking
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A diary that fills overnight
House movers and landlords do their life admin in the evening. Online Booking converts those after-hours intentions into confirmed appointments while you're asleep.
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The right time for the right job
A five-lock change on a four-bed house isn't a twenty-minute visit. Durations are set per job type, so your schedule reflects reality and never overlaps.
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Fewer interruptions mid-job
Every planned enquiry that books itself is a call that didn't drag you out of a mortice at the worst possible moment.
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Emergencies stay in your control
You choose what's bookable online. Urgent entry work can stay phone-only, with your response hours ring-fenced exactly as you like them.
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Confirmed on both sides
The customer gets written confirmation the moment they book, and the job sits in your diary with their details attached — no scraps of paper, no "was that Tuesday or Thursday?"
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Open for business 24/7
Your booking page never sleeps, never puts anyone on hold, and never loses an enquiry because you were on another call. It's the receptionist you don't have to hire.
Online Booking FAQs
Which locksmith jobs suit online booking?
Anything plannable: lock changes after a move or a break-in, cylinder and British Standard upgrades, UPVC door and window lock repairs, security surveys, key cutting drop-offs for commercial clients, and routine maintenance visits. Genuine emergencies still come by phone — and with Missed-Call Text-Back alongside, even the calls you miss get answered. Where a job needs a conversation first — a master key system for a small block, say — the bookable slot can be an initial survey rather than the work itself.
Can I control when and where people can book me?
Completely. You set the working hours shown, the days you take planned work, the job types on offer, how long each takes, and the areas you'll travel to. If you keep mornings free for emergency response or never take Sunday appointments, the calendar simply never offers those slots. Holiday coming up? Block the week out once and the system quietly stops selling it.
Where do customers actually book from?
Three places: the booking page on your website, the booking option on your Google Business Profile, and a direct link ready to drop into any text or email conversation. That last one quietly wins jobs — "here's my live availability, pick what suits" ends a lot of conversations with a confirmed appointment. It also means an enquiry that began as a missed call can finish as a booked job without you ever speaking.
Will it double-book me or clash with jobs I've arranged by phone?
No. Bookings can only land in slots you've made available, and each booking removes that slot for everyone else. Jobs you arrange by phone go into the same diary, so the calendar always reflects your true availability rather than an optimistic version of it. If you need breathing room between appointments to cross your patch, that travel time is built into the slot lengths from the start.
Do customers get a confirmation when they book?
Instantly, with the job type, time, and your business details. It reassures them the appointment is real — which matters when they've just moved house and are juggling forty other arrangements — and it cuts the "just checking you're still coming" calls before they start. Fewer nervous check-ins means fewer interruptions, which was rather the point of all this.
Which Resolves plans include Online Booking?
All of them. Online Booking sits in the core package whether you're on Starter, Growth, or Scale — Starter opens at £49/month, we do the configuration as part of onboarding, and there's nothing tying you in if it isn't for you. The pricing page breaks down everything each plan carries.