APPOINTMENT REMINDERS FOR LOCKSMITHS
Stop driving out to empty houses
A scheduled lock change only works if someone's there to let you in. Appointment Reminders text every customer 24 hours and again 2 hours before you arrive, so they confirm, reschedule, or remember to be home — and you stop burning afternoons on doorsteps nobody answers. It's the fix for the most maddening kind of lost time: the kind you only discover after you've already made the journey.
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A no-show costs you the job and the jobs around it
You know the scene. A lock change booked for 2pm, half an hour across town. You arrive, knock, wait, knock again, ring the customer, get voicemail. Maybe they forgot, maybe the completion date moved, maybe the letting agent never passed the message on — the reason doesn't matter much when you're stood on the path doing the maths. That's an hour of driving, a fitting slot you turned someone else away from, and a set of cylinders riding around in the van for nothing. Because it was a planned job, there's every chance you turned other work away to hold that slot — so the no-show costs you twice.
The fix is almost embarrassingly simple: people turn up for appointments they were reminded about. Appointment Reminders sends each customer an SMS the previous day and a second one shortly before the visit, both in your business's name. They reply to confirm, or wave a flag early enough for you to react. Across the trades, reminders like these drive no-show rates down by as much as 40% — which for you means real fittings in slots that would otherwise have been dead mileage. For a locksmith, whose diary mixes fixed appointments with emergencies nobody can predict, protecting the fixed half matters even more than it does in most trades.
And if plans do shift, the news reaches you at breakfast instead of on the doorstep. A reschedule that arrives the evening before is a slot you can refill with another lock change or a survey; a no-show you discover in person is pure loss. The reminders also carry your practical notes — someone over eighteen needs to be home, have proof of address handy, let the agent know we're coming — so the visit itself goes smoothly too. All of it happens without you sending a single text. Multiply that across a year of lock changes, UPVC repairs, and surveys, and one of the most irritating parts of the trade quietly becomes a solved problem.
How it works
1
A booking lands
Whether it arrived online or over the phone, once the appointment exists its reminders schedule themselves. There's no per-job setup, and phone bookings are treated exactly the same as online ones.
2
The customer gets two nudges
An SMS 24 hours out and another 2 hours before you're due, in your business's name, with your wording and any access notes included.
3
They confirm — or you refill the slot
A quick reply confirms or rearranges, and you see it straight away. Problems surface while there's still time to book someone else in, and your diary stays honest instead of hopeful.
Why locksmiths use appointment reminders
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Two nudges, well timed
The day-before text catches diary clashes; the two-hour text catches the "completely forgot" crowd. Between them, very little slips through. It's the same one-two that dentists have relied on for years, applied to your fitting diary.
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Diesel spent on paying work
Every prevented no-show is a round trip you didn't waste. Over a month, that's tanks of fuel and whole afternoons handed back to billable jobs instead of pointless mileage.
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Reschedules by reply
Customers rearrange with a text instead of a phone call you'd have missed anyway. The change reaches you instantly, not via a voicemail you find after the wasted journey home.
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Warning early enough to matter
A cancellation the night before is an open slot you can sell twice. The reminder schedule is designed to surface bad news while it's still useful.
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Access sorted in advance
Reminder wording can include whatever the job needs — an adult home, ID for a lock change, keys collected from the agent — so you arrive to a door that actually opens.
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Zero admin on your side
Your evenings stop including a round of "confirming tomorrow" texts from the sofa. The reminders fire themselves for every appointment, every time, whether you remember them or not. Set it up once and forget it exists.
Appointment Reminders FAQs
Do appointment reminders actually reduce no-shows?
Yes — no-shows fall by up to 40% once automated SMS reminders are running. Most missed appointments aren't rudeness, they're forgetfulness or a change of plan the customer never got round to telling you about. A well-timed text fixes the first and gives the second a painless way to reach you. Results vary with the customer base, but the direction never does: reminded customers turn up more.
What times do the reminders arrive?
The defaults are a day ahead and then two hours ahead of the visit. The first gives customers time to rearrange if something's come up; the second makes sure they're actually heading home to meet you. Timings can be adjusted during setup if your jobs need a different rhythm — evening-before reminders often suit tenanted properties, where the occupier needs longer to arrange access.
Can customers cancel or rearrange straight from the text?
They reply to the message and you see it immediately, with the appointment details attached. That beats the usual alternative — them meaning to call, forgetting, and you discovering the cancellation when nobody answers the door with a drill in your hand. And when a customer confirms, you set off knowing the door will open — which is worth nearly as much as the saved trips.
Can I change what the reminders say?
Yes — the wording is yours. Most locksmiths include practical instructions: someone over eighteen must be present, bring photo ID and proof of address for lock changes, or arrange key collection with the letting agent beforehand. You approve every template before it's used. Clear instructions up front also spare you the awkward doorstep conversation about ID with a customer who wasn't expecting to need any.
Do they work for letting agents and commercial appointments?
Very well. Tenant-change lock swaps and commercial visits involve more moving parts — agents, tenants, keyholders — which is exactly where a written reminder earns its keep. The nudge goes to whoever booked the job, giving them time to make sure access is actually arranged. Agents notice this sort of thing — it makes you look organised, and organised suppliers are the ones who get recommended around the office.
Which Resolves plans include Appointment Reminders?
Appointment Reminders come with the Growth and Scale plans, alongside the website, booking, and review tools in the core package. They pair naturally with Rebooking Automation on the same plans — one brings the customer back, the other makes sure the visit actually happens. The pricing page sets out exactly which features sit in each plan.